Hba1c Privacy Policy — How We Protect Your Information
This policy explains how hba1c collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority, and we are committed to handling your data transparently and responsibly.
Effective date: 1 January 2026. This policy may be updated from time to time.
What Information We Collect
Hba1c collects several categories of information when you register and use our platform. This information is collected directly from you or automatically through your use of the platform.
Your full name, email address, phone number, date of birth, and encrypted password provided during registration or profile updates.
Device type, operating system, browser type, IP address, screen resolution, and other technical information automatically transmitted when you access the platform.
Transaction records in MYR (RM), payment methods used (such as TNG eWallet or FPX), and deposit and withdrawal history. Full account numbers are not stored directly by the platform.
Pages visited, games played, session duration, in-platform actions, and general usage patterns that help us improve the user experience.
How Your Information Is Used
All information collected by hba1c is used solely for legitimate purposes directly related to providing services to you. We do not use your information for any purpose outside the scope set out in this policy.
- Account management: Creating and maintaining your account, verifying your identity, and enabling secure login.
- Transaction processing: Processing deposits, bets, and withdrawals in MYR accurately and securely.
- Customer support: Responding to enquiries, resolving issues, and providing technical assistance whenever needed.
- Platform improvements: Analysing usage patterns to improve platform functionality, performance, and the overall user experience.
- Legal compliance: Complying with applicable legal requirements in Malaysia, including fraud prevention and anti-money laundering obligations.
- Service communications: Sending important notifications related to your account, transactions, or policy changes via email or in-platform messages.
Cookies & Tracking Technologies
Hba1c uses cookies and similar tracking technologies to enhance platform functionality and the user experience. Cookies are small text files stored on your device when you visit our website.
The hba1c platform uses three types of cookies:
- Essential cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting the platform's primary functionality.
- Performance cookies: Collecting information on how users interact with the platform — including the most frequently visited pages and any error messages encountered. This data is used to improve platform performance.
- Functionality cookies: Saving your preferences such as display language and other settings so you do not need to reconfigure them each time you log in.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain parts of the platform.
Data Storage, Security & Sharing
Data Storage & Security
Your personal information is stored on servers protected by appropriate technical and organisational security measures. hba1c uses encryption to safeguard sensitive data during transmission and storage. Passwords are stored in encrypted form and are not visible to any of our staff.
We retain your information for as long as your account remains active or as needed to provide services to you. After your account is closed, we may retain certain information for a specified period to meet legal obligations or resolve any outstanding disputes.
Third-Party Sharing
Hba1c does not sell or rent your personal information to any third party for marketing purposes. We may share your information in the following limited circumstances:
- Payment processors: Information required to process financial transactions in RM is shared with authorised payment providers such as banks or local digital wallet operators.
- Legal requirements: We may disclose information to government authorities or law enforcement where required by applicable Malaysian law.
- Fraud prevention: In cases involving suspected fraud or financial crime, relevant information may be shared with the appropriate authorities for investigation purposes.
Your Rights as a User & Policy Changes
User Rights
As an hba1c user in Malaysia, you have the following rights regarding your personal information:
- Right to access: You have the right to request a copy of the personal information we hold about you. This request can be made via our support email.
- Right to rectification: If your information is inaccurate or incomplete, you have the right to request a correction. Most profile details can be updated directly through your account settings.
- Right to erasure: In certain circumstances, you may request that we delete your personal information. Such requests are subject to our legal obligations to retain specific records.
- Right to object: You may object to the processing of your information for specific purposes by contacting the hba1c support team.
Changes to This Policy
Hba1c reserves the right to update this privacy policy at any time. Users will be notified of any material changes via in-platform notifications or email. The "Effective date" at the top of this document will be updated whenever changes are made. Continued use of the platform after such changes take effect constitutes your acceptance of the updated policy.
Contact Us
For any enquiries, requests, or concerns regarding this privacy policy or how we handle your information, please contact the hba1c support team at: [email protected]. You may also refer to our FAQ page for more information about our platform.
Your Privacy Protected, Your Experience First
Hba1c is built for Malaysian users — with robust data security, a Bahasa Melayu interface, and responsive support. Start your experience today.